Effective Date: 05th May 2025
At Quality First Decorators, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Quality First Decorators
32 Broyle Road, Chichester, England, PO19 6BA
Email: mike@qualityfirstdecorators.com
Data Controller: Mike Smith
We are the data controller responsible for your personal data.
2. Information We Collect
We may collect and process the following types of personal data:
Contact Information: Name, email address, telephone number—provided when you contact us, submit an enquiry, or request a service.
Technical Information: IP address, browser type, operating system, and information on how you use our website (collected via cookies).
Usage Information: Data relating to how you interact with our website, including page views and time spent on each page.
We do not collect sensitive personal data unless you explicitly provide it for a particular purpose.
3. Lawful Basis for Processing
Under the UK GDPR, we process your data based on the following lawful bases:
Consent: Where you have given clear consent for us to process your personal data.
Contract: Where processing is necessary for the performance of a contract or to take steps at your request before entering into a contract.
Legal Obligation: Where we are required to comply with a legal or regulatory obligation.
Legitimate Interests: Where it is in our legitimate interest to do so, and your interests or fundamental rights do not override those interests (e.g. improving our website or responding to your enquiry).
4. How We Use Your Data
We may use your personal data to:
Respond to your queries or service requests
Deliver our decorating services
Improve our website and services
Send marketing or service updates (only if you have opted in)
Comply with legal obligations
5. Data Retention
We only retain your personal data for as long as is necessary for the purposes we collected it for, including any legal, regulatory, or reporting requirements. When your data is no longer required, it will be securely deleted.
6. Your Rights Under the UK GDPR
You have the following rights regarding your personal data:
Right to access – You can request a copy of the personal data we hold about you.
Right to rectification – You can ask us to correct inaccurate or incomplete data.
Right to erasure – You can request that we delete your personal data.
Right to restrict processing – You can request that we limit how we use your data.
Right to data portability – You can request to receive your data in a machine-readable format or for it to be transferred to another organisation.
Right to object – You can object to our processing where we rely on legitimate interests.
Right to withdraw consent – Where we rely on your consent to process data, you may withdraw it at any time.
To exercise any of these rights, please contact us at mike@qualityfirstdecorators.com
7. Data Security
We are committed to keeping your personal data secure. We use appropriate technical and organisational measures to protect it against unauthorised access, loss, or misuse.
8. International Transfers
We do not transfer your personal data outside the United Kingdom. If this becomes necessary, we will ensure suitable safeguards are in place in accordance with data protection law.
9. Cookies
Our website uses cookies to improve functionality and analyse usage. You can manage your cookie preferences through your browser settings. For more details, please see our Cookie Policy (if applicable).
10. Third-Party Websites
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of those websites.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and the updated date will be shown at the top.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
Email: team@qualityfirstdecorators.com
Address: 32 Broyle Road, Chichester, England, PO19 6BA
If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
